Customer Service Level 2

Course Overview

Good customer service is good for business.

Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.

Ensure customer service in your business hits the right note with an online training course from Highfield e-learning.

Image by Brooke Cagle

Course Content

• Customer service principles
• Customers’ needs and expectations
• Behaviour and interpersonal skills
• Responding to problems or complaints

Course Duration

1-2 Hours

Acreditations

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£

Course Cost

30

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