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Customer Service Level 2

课程大纲

Good customer service is good for business.

Studies show that by 2020 the biggest differentiator for customers’ purchases will not be based on product or price but will be driven by service and experience.

Ensure customer service in your business hits the right note with an online training course from Highfield e-learning.

Image by Brooke Cagle

课程内容

• Customer service principles
• Customers’ needs and expectations
• Behaviour and interpersonal skills
• Responding to problems or complaints

课程时间

1-2 Hours

认证

英镑

课程费用

30

现在预订

错误

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