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Managing Conflict

نظرة عامة على الدورة التدريبية

In order to reduce the risk of threatening or abusive behaviour in the workplace, it is vital to know how to effectively and confidently diffuse such situations. This e-learning is designed to equip your organisation with the skills and confidence required to effectively handle conflict situations.

Image by Brooke Cagle

محتوى الدورة

• What is workplace conflict?
• Responses to conflict
• Cultural differences
• Different ego types
• Breakdowns in communication
• The behavioural cycle
• The PEACE model
• Conflict with customers
• The HEAT technique
• Patterns of behaviour
• Distance zones
• Physical conflict warning and danger zones
• Impact factors
• The BAP strategy

مدة الدورة

20-40 minutes


جنيه استرليني

تكلفة الدورة


احجز الآن


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