The Pearson BTEC Level 1 Certificate in Principles of Customer Service (QCF) is designed for learners who are newly employed within a customer service role, or for those who want to pursue a career within the customer service sector.


It will develop learners’ understanding of the wider customer service industry and will introduce a range of underpinning occupational knowledge that is required by employers to work within a customer service role such as delivering effective customer service and communicating with customers. You will learn about Understanding How to Work in a Customer Service Role,


Customer Service Principles and Communicating with a Customer, Understanding How to Manage Personal Performance and Development, Principles of Social Media for Business Use, Investigating Rights and Responsibilities at Work and Understanding How to Deal with Customers’ Requests, Queries, and Problems.

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