CUSTOMER SERVICE

This Course is part of the Work Skills Course and you will work on the following Units to prepare you for work in the Customer Service sector:-

  1. Persuasive Speaking Skills. Think of the most persuasive speaker in your organization. ...

  2. Empathy. ...

  3. Adaptability. ...

  4. Ability to Use Positive Language. ...

  5. Clear Communication Skills. ...

  6. Self-Control. ...

  7. Taking Responsibility. ...

  8. Patience.

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